Refund policy

For customers outside the EU, our return policy offers a 30-day return and exchange period starting from the date of delivery of the last item in your order.

EU customers have the right to withdraw from their purchase within 14 days of delivery of the last item in your order, without giving a reason. Once you notify us of your intention to return, you have 14 days to send the item back to us.

  • Return shipping costs are to be covered by the buyer.
  • Upon receipt of the returned item, any eligible refunds will be promptly processed, typically within 24–48 hours.
  • Returns or exchanges will only be processed if the item is in new, unused condition and in its original packaging with all tags and brand materials attached.

  • If a return shipping label is provided by us, we reserve the right to deduct the cost of the return label and any associated shipping or handling fees from the refund amount.


Defective or Damaged Items

  • If your product arrives defective or damaged, please contact us within 14 days of delivery with photos.
  • We will evaluate the issue and provide a full refund or replacement if confirmed.
  • Refunds for defective goods are processed within 48 hours of confirmation via email.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at copthiscase@gmail.com.