Shipping policy

Shipment processing time

Orders are typically processed within 2–8 business days.

Orders containing multiple items may be shipped separately to ensure faster delivery and minimize delays.

After placing your order, you will receive an order confirmation email. If an item is out of stock, our team will notify you.

Shipping Time

Europe: 8-15 days

North America: 6-15 days

South America: 10-18 days

Asia: 3-7days

Oceania: 4-12 days

We offer worldwide shipping for our products, but please note that we cannot guarantee delivery times and cannot be held responsible for any delays that may occur as a result. We use third-party shipping companies to deliver our products. If there is a delay you will also immediately be notified by our team about the delay.

All orders are shipped to the address provided by the customer at checkout. Customers are responsible for ensuring their shipping details are correct and for notifying us of any address changes before dispatch. Once an order has been shipped to the address provided, our obligation is fulfilled and we cannot be held liable for parcels delivered to an outdated or incorrect address.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Any changes must be requested prior to dispatch.

Once tracking information has been provided, customers may request delivery changes directly with the shipping carrier using the carrier’s website, app, or customer service, where available. Relevant contact details provided at checkout, such as the customer’s phone number or email address, may be used by the carrier solely for delivery-related communication and to facilitate such requests.

We are not responsible for orders delivered to incorrectly provided or outdated addresses where the information supplied at checkout was inaccurate

Lost packages during transit

If your order is lost or arrives damaged, please contact our support team at copthiscase@gmail.com. We will investigate the issue, which may take up to 5 business days, and work with you to resolve it as quickly as possible.

If you receive the wrong item or your order is missing items, please contact us with photo evidence so we can resolve the issue promptly.

Depending on your country, you may be required to pay customs duties or import taxes upon delivery. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information.

If you have any questions, feel free to reach out to us at copthiscase@gmail.com. Thank you for shopping with Cop This Case (CTC).